Our Promise

At Valofarmi Limited, your satisfaction is our top priority. We strive to provide only the highest quality farm-fresh chicken, delivered safely and promptly. If you have any issues with your order, our team is here to help.

Eligible Refunds and Returns

Quality Assurance:
If your order arrives damaged, spoiled, incorrect, or missing items, please notify us immediately for prompt resolution.
Order Issues:
Refunds or replacements are available for:
- Products not matching your order (wrong items or quantities)
- Damaged packaging or spoiled chicken due to delivery error
- Non-delivery within the agreed timeframe
Bulk & Wholesale:
Wholesale and bulk orders are also covered under our quality guarantee. Contact your sales representative directly for any issues.

Process for Requesting a Refund

Contact Us Quickly:
Notify our team within 24 hours of receiving your order by phone, WhatsApp, or email.
Provide Details:
Share your order number, delivery location, description of the issue, and supporting photos (if possible).
Resolution Options:
- Replacement products (same or similar)
- Full or partial refund (based on issue)
- Store credit towards your next order

Exceptions & Exclusions

Change of mind after delivery is not eligible for refund due to food safety.
Orders placed with incorrect information may not qualify unless addressed before dispatch.
Products returned without prior notification or outside our policy timeframe cannot be refunded.

Refund Timing

Approved refunds are processed within 2–5 business days to your original payment method or as store credit.

Contact Our Support Team

For refund or replacement requests:

Phone: 07018850111, 07069487883
Email: info@valofarms.com
WhatsApp: [Insert WhatsApp link]

Our team will work swiftly to resolve any issues and ensure your satisfaction.

Thank you for choosing Valofarmi Limited. We value your trust and strive to deliver Nigeria’s best farm-fresh chicken every time!